Shipping and Delivery Policy

  1. To receive your request as soon as possible, please provide us with full, clear and correct details. We require your full name and correct mobile phone number, as well as full details of delivery address such as city, neighborhood, street, and building.
  2. An order cannot be canceled after it has been sent for delivery.
  3. Qaenat Store is entitled to contact a customer directly through the phone or by application of a debit to the customer’s account in the event of an error in the information without incurring the customer any additional fees.
  4. Qaenat Store is entitled to cancel an order if it is concerned that the order may be fraudulent or for any other reason as the Store sees fit.


Shipping Rates

  • Free shipping is provided within the United Arab Emirates.
  • Shipping outside the UAE is calculated by country, quantity and weight.


Delivery Times

  • It takes us one business day to process your order.
  • Delivery within the United Arab Emirates takes two working days.
  • Delivery outside of UAE within maximum 7 days.


Payment on delivery

  • Payment on delivery is currently available within the UAE only.


Order tracking

  • You will be provided with the shipment number after delivery of your order to the shipping company. You can follow the progress of the shipment through the delivery company.